Shipping

Shipping Information for Ehted Risi Jewelry

We are dedicated to delivering your handcrafted artisan jewelry safely and promptly. This Shipping Information page outlines the procedures, timelines, and payment methods we use to ensure your order reaches you efficiently and securely.

 

1. Order Processing

a. Order Confirmation:
Once you place an order on our website, you will receive an order confirmation via email. This confirmation will include the details of your purchase, such as the item(s) ordered, shipping address, and estimated delivery time.

b. Verification:
To ensure accuracy and security, we may contact you by phone to verify the order details. This step is taken to prevent any errors and to confirm that the order information is correct. During this time, we will also keep you informed via email and SMS, so you don’t miss any key updates or important dates related to your order.

c. Processing Time:
After your order is confirmed, it will be processed and prepared for shipment. This process typically takes 1 to 2 working days.

 

2. Shipping and Delivery

a. Standard Delivery Time:
Ehted Risi Jewelry aims to deliver your order within 7 to 10 working days from the date of order confirmation. This timeframe applies to most locations within the country and includes the time taken for processing and shipping.

b. Extended Delivery Time:
In extreme circumstances, such as unexpected delays or disruptions in shipping services, the delivery time may extend up to 14 working days. Rest assured, in all situations, we will keep you updated on the status of your order through regular email and SMS notifications.

c. Shipping Costs:
Shipping costs will be calculated at checkout based on the delivery location and the size of the order. Any applicable shipping fees will be clearly displayed before you finalize your purchase.

d. Delivery Tracking:
Once your order has been shipped, you will receive a tracking number via email and SMS. This tracking number allows you to monitor the progress of your delivery and to estimate its arrival at your doorstep.

 

3. Payment Methods

a. Cash on Delivery (COD):
For your convenience, we offer Cash on Delivery (COD) as a payment option. This means you can pay for your order in cash when it is delivered to your address. Please ensure you have the exact amount ready, as our delivery partners may not carry change.

b. JazzCash Payment Gateway:
We also provide a secure online payment option through the JazzCash payment gateway. This allows you to make easy and secure payments using your JazzCash account or any other supported payment method. Your payment information is encrypted and protected to ensure your transaction is safe and secure.

 

4. Shipping Areas

a. Domestic Shipping:
We ship to all major cities and towns across the country. If you are unsure whether your location is covered, please contact our customer service team for assistance.

b. International Shipping:
At this time, Ehted Risi Jewelry only offers shipping within Pakistan. We are working to expand our shipping options to include international destinations in the near future.

 

5. Delivery Issues and Delays

a. Unforeseen Delays:
While we strive to meet the estimated delivery timelines, there may be unforeseen circumstances that cause delays. These may include extreme weather conditions, natural disasters, or other events beyond our control. In such cases, we will notify you promptly and provide updates on the expected delivery time.

b. Order Not Received:
If you have not received your order within the expected delivery timeframe, please contact our customer service team. We will investigate the issue and work to resolve it as quickly as possible.

 

6. Contact Us

If you have any questions or concerns about your order, our shipping process, or payment methods, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with Ehted Risi Jewelry is exceptional.