Exchange Policy

At Ehted Risi, we are dedicated to providing you with exceptional handcrafted artisan jewelry that stands the test of time. We understand that preferences can change, and we are committed to offering a flexible return and exchange policy that prioritizes customer satisfaction. This policy outlines the terms and conditions for returns, exchanges, and refunds of products purchased from Ehted Risi Jewelry.

 

1. Return and Exchange Policy

a. No Time Limit:
At Ehted Risi, we believe in the lasting value of our jewelry. Therefore, there is no time limit for returns or exchanges. You may return or exchange an item at any time after purchase, whether it is new or has been used.

b. Used Items Eligible:
We understand that our jewelry is often worn and cherished over time. To maximize value for our customers, we accept returns and exchanges of used items. The item does not need to be in its original condition or packaging to qualify for a return or exchange.

 

2. Refunds

a. Refund Policy for Used Items:
For returns of old used items purchased from Ehted Risi Jewelry, we offer a refund of 25% of the original purchase price. This refund is based on the value of the item at the time of the original purchase and reflects our commitment to sustainability and customer satisfaction.

b. Refund Process:
Refunds will be processed using the original payment method within [Insert Number] business days of receiving the returned item. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to a defect or error on our part.

 

3. Exchanges

a. Exchange Policy for Used Items:
You may exchange any used item purchased from Ehted Risi Jewelry for a new item. The 25% value of the old used item will be applied as a credit toward the purchase of a new item, allowing you to upgrade or change your jewelry collection over time.

b. Exchange Process:
To exchange an item, please contact our customer service team at [Your Email Address] or [Your Phone Number] with your order details. Once we receive the returned item, we will process the exchange and ship the new item to you. The balance of the new item’s price, after applying the 25% value of the old item, will need to be paid by you.

 

4. Special Conditions for Return and Exchange

a. Item Condition:
Items returned for a refund or exchange should ideally reflect reasonable wear and tear consistent with regular use. While excessive damage may affect the eligible refund or exchange value, our goal is to ensure that customers receive maximum value for their returns.

b. Inspection:
All returned items are subject to inspection upon receipt. We reserve the right to adjust the refund or exchange value based on the condition of the item.

 

5. Non-Returnable Items

a. Custom and Personalized Items:
Custom-made or personalized items cannot be returned or exchanged unless there is a defect or an error on our part.

b. Final Sale Items:
Items marked as “Final Sale” at the time of purchase are not eligible for return, exchange, or refund.

 

6. Special Return Policy for Old Used Items

a. Refund and Exchange Value:
For old used items bought from Ehted Risi, we offer a refund of 25% of the original purchase price or an exchange credit of the same value. This policy allows you to receive value for your used jewelry while upgrading or changing your collection.

b. Application of Credit:
The 25% value of the old used item will be calculated based on the original purchase price. This value can be applied as a credit toward the purchase of a new item, making your investment in Ehted Risi Jewelry both sustainable and rewarding.

 

7. Limitations of Liability

a. Maximum Liability of used Items:
Ehted Risi Jewelry’s liability for any return, exchange, or refund claim of used items is strictly limited to the 25% of total amount of the original purchase. Under no circumstances shall Ehted Risi be liable for 25% amount exceeding the value of the goods you have ordered.

b. Exclusion of Additional Liability:
Ehted Risi Jewelry shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of revenue, or any other losses arising from your return, exchange, or refund request.